Terms

ORDER TIMELINE
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Our company handcrafts all products within 4-6 weeks.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 4-6 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately: 

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
*Clean by wiping down with a damp wash cloth.
*Keep out of direct sunlight for extended periods of time to reduce the chance of sun bleaching.

Your product(s) can be damaged if:
*Left out in the sun for extended periods of time.

Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
https://micaelaflora.com/custom/
Custom orders can have a lengthier processing time.
Ask us for details.

SHIPPING
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Our company ships through the following carrier(s)
*USPS Priority Mail which has an estimated delivery time of 1-3 business days once item has been shipped.

International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through USPS Priority Mail International with an estimated delivery time of 6-10 business days.

Micaela Flora is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations
We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 4-6 weeks to be handmade.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@micaelaflora.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@micaelaflora.com and send your item to: P.O. Box 105 St. George, KS 66535.

Shipping
To return your product, you should mail your product to:P.O. Box 105 St. George, KS 66535.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LIFETIME WARRANTY

Each unique eco-friendly product is insured with our lifetime warranty! 

You are able to pass on this warranty to gift recipients as well. To put in the request simply contact customerservice@micaelaflora.com

Buyers and/or gift recipients are responsible for the shipping charge when sending a product in for repairs. HOWEVER, we will pay the cost shipping when returning the repaired product to the owner.

Disclaimer** It may not always be possible to repair limited release products, if you are unable to provide all original components the design may need to be modified. If for any reason your product is unable to be repaired due to materials no longer available, the item may have to be replaced with another of equal value.